Scott Gillan

This panel brings together the most thoughtful transformation leaders to explore what it truly takes to architect and execute a holistic model that supports building out an enterprise-wide transformation strategy/capability as well as executing enterprise-wide transformation. Key questions the panel will explore include:

Part 1: Enterprise-wide transformation strategy/capability

·       How do you mature from a modernization and optimization-focused IT organization to a modernization, optimization, and transformation-focused digital organization? What operating model elements should you consider? What challenges should you anticipate?

·       How should you build out a capability view and align it with the value chain?

·       When driving process standardization, do you utilise CoEs (Centers of Excellence), COPs (Communities of Practice), a federated/franchised model, or another approach? What works for your company culture? Is there executive desire and support to drive standardization?

·       How does a continuous improvement mindset intersect with a transformation mindset? Organizationally, where does this mindset originate?

·       Modernization and optimization initiatives will have a significantly smaller payoff or return on investment vs. transformation. Do you carve out portions of the budget for each? How do you protect the business as usual and keep the lights on while still driving progress on transformation?

Part 2: Execution

·       What is your approach to ensuring you consider operating model elements when executing on a transformation initiative? What model do you use?

·       Can you share examples of where you intentionally considered changes to the operating model changes and can you explain why?

·       Can you share examples of when transformation didn’t work from an operating model point of view? Which elements were missed and what was the impact on the business?

Large enterprises have long relied on Global Business Services (GBS) to drive scale and efficiency. The next evolution is the rise of enterprise-wide capability centers - a transformative model that unites back-office and front-office functions into a cohesive, value-generating ecosystem. This session explores how organizations can design, govern, and mature capability centers to accelerate enterprise transformation and unlock cross-functional agility.

·       Build capability centers as powerful enterprise transformation engines

·       Break down silos to drive business transformation and continuous improvement through a unified capability lens and support model

·       Define what your capability center should look like — including how to transition work, embed governance, and drive continuous improvement

·       Apply a co-ordinated framework to build cohesion across multi-functional, multi-location hubs