Matt Morgan

In a discipline built on a foundation of tools, the real path to operational excellence is learning when to let them fade into the background. In this session, we’ll explore why success increasingly depends on hiding the tools and leading with the problem. We'll unpack how this mindset shift drives strategic impact, rather than process for process’s sake.

·       What foundational tools are typically used to drive operational excellence?

·       How can we communicate with key stakeholders by leading with value and outcomes, rather than tools and processes?

·       What are some practical examples where tools were embedded seamlessly to support problem solving?

·       How can teams be coached to think and communicate in a problem-first and outcome-first way? 

·        Anchoring transformation and process re-engineering in what truly matters to the end customer

·       Building an operating system grounded in lean management principles: what does this look like?

·       Applying Lean thinking across the enterprise – not just operations – to optimize value streams

·       Establishing behaviors and KPIs that institutionalize lean management to drive continuous improvement