Maybank, Malaysia’s leading financial services group, has partnered with Microsoft to accelerate digital transformation and artificial intelligence (AI) driven innovation.
Maybank will embrace Microsoft’s collaboration suite, cloud, AI and security capabilities to drive customer centricity, enhance operational agility and foster a culture of continued innovation, according to the announcement.
The partnership covers Maybank’s presence across ASEAN and beyond, underscoring a commitment to driving digitalization and AI adoption in the region.
Microsoft Azure and 365 Copilot are central to the new partnership
Maybank will adopt Microsoft Azure as one of the main cloud platforms for some of its most strategic systems, functions and data workloads, stated a press release. This will provide Maybank with a scalable, resilient and secure foundation that enables real-time data analytics, faster deployment of new services and significant operational efficiencies.
To further amplify productivity and intelligence, Maybank will rollout Microsoft 365 Copilot across all its 44,000 employees. This integration will empower Maybank personnel with expansive AI-powered capabilities, enabling “Maybankers” to innovate further and drive improvement in the overall customer experience, in efficiency and effectiveness of operations, the firm said.
“This strategic partnership with Microsoft is a leap forward in our digital transformation journey beyond our M25+ strategy,” said Dato’ Sri Khairussaleh Ramli, president and group CEO of Maybank. “It’s not just about technology; it’s about thinking ahead on how we can better serve our customers, improving our ways of working and accelerating innovations.”
With the right technology strengthening core parts of the business, Maybank is building a truly agile, faster and more competitive environment for sustainable growth and long-term value creation for all stakeholders and customers, he added.
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Championing security and AI excellence
Recognizing the paramount importance of trust and security in the financial sector, the partnership also involves leveraging Microsoft’s advanced security tools. Maybank will enhance its existing cybersecurity posture with Microsoft’s industry-leading solutions and ensure robust data protection.
Beyond technological adoption, this collaboration is a strategic investment to further empower Maybank’s most valuable asset: its people. The partnership will explore the establishment of a center of excellence for both companies to collaborate on developing cloud and AI-powered innovation, nurturing in-house talents in these areas.
“Malaysia stands at a pivotal moment in its digital journey, and Maybank is leading by example,” said Mayank Wadhwa, president, Microsoft ASEAN. “By embedding intelligence into the core of financial services, Maybank is transforming how it serves its customers while setting a powerful example for the industry across ASEAN. At Microsoft, we are committed to supporting this bold vision, one that humanizes innovation, empowers people and accelerates inclusive economic growth for the region.”
APAC businesses are leading the way in digital transformation, outpacing global peers in embracing digital tools, according to the Zoho Workplace Digital Transformation Survey 2025.
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