Videos

Process excellence begins with the "hearts and minds" of people rather than the process, says Rajan Nagarajan, Vice President of Strategic Business Process Transformation at Kraft foods. In this PEX Network video interview, recorded during PEX Week Europe, editor Diana Davis hears how Kraft foods engages its people in process transformation and finds out why Nagarajan believes there no such thing as resistance to change. view now

All businesses have a bucket list of things they are trying to achieve: improving efficiency, boosting profits and performance, reducing costs, and the list will likely go on. Often, in their quest to realize these objectives, businesses undertake lengthy transformation programmes that cause widespread changes to the way the business operates. But what if there was a quicker and less disruptive way of getting the same result? view now

"Rules are mostly made to be broken and are too often for the lazy to hide behind,” allegedly said Douglas MacArthur, the American General who commanded the Southwest Pacific Theatre during World War II. Eric Michrowkski, former Director, Quality & Process Improvement (Enterprise Leader) at Western Canada's telecoms giant, certainly seems to have taken the maxim to heart during some of his recent work – breaking many of the traditional paradigms of operations management to achieve phenomenal business outcomes. view now

Lean - a process improvement methodology that seeks to remove unnecessary activities or steps from processes - has its roots in manufacturing but has been gaining traction in industries like financial services for years. But to be successful, it cannot be a "cost cutting exercise" says Lean author and consultant Nigel Barnes in this PEX Network video interview. view now

As populations in developed countries age, more people will require lengthy treatment for illnesses such as cancer. Given resource and monetary constraints, how can healthcare organizations continue to deliver the same level of care to an increasing number of people? Moffitt Cancer Center case study. view now

Steve Towers, CEO and founder of the BP Group,and chairman of PEX Network's flagship Europen event sets up the key themes of PEX Week Europe, discusses networking opportunities, and explains what will be happening over the course of the conference. view now

What does the future hold in store for Process Excellence? At the PEX Week Europe 2013 conference, PEXNetwork.com editor Diana Davis, discusses three key trends that the network sees emerging in the discipline. view now

PD Ports, a UK-based ports and logistics business, was struggling with manual processes that cost time, money and productivity. One process that was a large roadblock for the company was its proof-of-delivery (POD) scanning process. With increased demands to meet customer needs, PD Ports needed to implement business applications that would free up time so it could focus on serving its customers. The company deployed K2 software to improve the quality of its invoicing process and saved £25,000 with the first solution it developed. view now

Hoshin Kanri, a form of strategy deployment that helps organization's cascade the strategic vision down into specific actions at all levels of the organization has been adopted by companies like Danaher, Toyota and ITT. However, getting it right can be easier said than done and is as much a culture as well as a technical challenge. In this PEXNetwork.com video interview Paul Docherty, founder and executive director of i-nexus, talks about the keys to using Hoshin Kanri and making it stick. view now

Root Cause Analysis is a fundamental technique that every process excellence practitioner needs to understand in order to find long-term solutions. But how do you know when you've actually found the true root cause of a problem? view now

In this PEXNetwork.com video interview, Jim Durkin, VP Operations - Cheese at Kraft Foods discusses the company’s operational excellence program and the key areas of focus for the year ahead. view now