Videos

There are five things to remember when leading teams focused on delivering operational excellence, says Dennis Narlock: Perspective, Respect, Humility, Active Listening, and avoiding the “Last Place” syndrome. view now

Process is everywhere. We have creative processes, thought processes, manufacturing processes, peace processes...and the list goes on. But what is process excellence? view now

Finalists and judges for the PEX Week 2012 global awards program describe the judging process, the quality of entries this year and explain what winning the award would mean to them. view now

In this video interview, Ýr Gunnarsdóttir, Head of Continuous Improvement, Nimbus, discusses the workshop she will be leading at PEX Network's PEX Week Orlando, explains the concept of Yokotan - a means of deploying and sharing best practices throughout the organization. She also discusses why she believes that process excellence is about efficiency and understanding what the organization is trying to achieve rather than a particular toolset. view now

How do you get people to own business processes? End user engagement is what really makes the difference, says Richard Parker, Nimbus Founder and Global Sales Director for TIBCO software. view now

What’s the most important critical element to pay attention to when starting a process improvement program? In this PEX Network video interview, Tom Cochrane, Business Process Development Manager at UK-based NAPP Pharmaceuticals, describes what he considers to be critical for process improvement in pharmaceuticals. view now

Managing processes end to end can be a difficult undertaking as a process flows through different departmental and business unit silos. What's the best way of overcoming those silos and improving processes end to end in your organization? PEX Network video interview with Mandeep Sekhon, Global Director Process Assurance and Service Quality at Halliburton. view now

Marcus Ruff, Head of Process Improvement & Senior Six Sigma Master Black Belt Betfair discusses the company's operational excellence program, explains how the company applied Lean Six Sigma to e-mail marketing to achieve an 85% reduction in error rate and also details his Accelerated Project Delivery Framework to get results quickly. view now

If you're starting out in process improvement, one of the key questions you should be asking is "how are you going to change the people?" says Mark Stewart, Head of Lean Deployment at Xerox. Why you need fewer tools and more creativity. view now

There's a lot less money to go around, says Jim Steele, senior consultant with Meta-Lucid, and if you want discretionary efforts then you need to be able to inspire your employees. Find out how in this PEX Network video interview. view now

As businesses seek to save time and money, it can pay to look at low-tech ways to gain efficiency. In this PEX Network video interview, Robert Ward, Knowledge Advisor at global energy company Hess, discusses how the company is applying a 5S approach in warehousing. view now