banks
Improving Customer Procesess Using Multichannel Engagement Tactics
September 10 by Process Excellence Network EditorOnboarding is a critical process in the client life cycle as it sets the stage for the rest of the customer relationship. Achieving efficiency during the onboarding process has become a necessity no...
Is it time for traditional banks to think more like Google?
August 16 by Process Excellence Network Editor
Best practices to embrace Lean thinking in financial services
May 29 by Process Excellence Network Editor
Would it be better to think of banking as a technology business?
May 22 by Process Excellence NetworkThey manage our money. They give us loans. And they grease the wheels the global capitalism. But letting them do it are the bits and bytes of global computing power. So would banks do better if they...
Building a "better bank": Interview with TD's VP Process Improvement and Service Quality
January 31 by Process Excellence NetworkProcess excellence at one of Canada’s largest banking groups TD Bank Group’s strapline is "to be the better bank". So just how does process excellence help this Toronto-headquartered c...
Google: Why it's time for financial services to fully embrace social media
November 07 by Process Excellence Network Editor
How Big Data is transforming Financial Services
September 07 by Process Excellence NetworkIt is believed, according to a report published by IBM recently, that 90 per cent of all data in the world has been created in the last two years. It is also widely believed that the current process...
BPM in Financial Services: Regulation and Compliance
February 24 by Process Excellence Network Editor
Lean Six Sigma at the World's Local Bank
August 16 by Process Excellence NetworkThe culture of a company should be the starting point for any Lean Six Sigma program, says Hemant Malhotra, Head of Process Improvement & Quality at HSBC Securities in Dubai. In this Process Excelle...
The Six Sigma Renaissance? What the Future Holds for Six Sigma in Financial Services
July 06 by Moritz von ButlerSix Sigma is more a culture than it is a methodology, writes contributor Moritz von Butler. And in Financial Services, where the emphasis is on short term gains, that has often meant that Lean is a...
Financial Services Industry prepares for shift of focus
January 04 by Process Excellence NetworkThe past few years has been a turbulent time for the financial services industry and as the global economy returns to growth leaders are adjusting their aims accordingly. As the industry exits sur...
Processes may be outsourced, maturity cannot
November 15 by Helen WinsorRaju Oak, a Consultant, Researcher and Change Agent specialising in Business Process Management, joins the Process Excellence Network to discuss Business Processes and Complexity. PexNetwork: To s...