bank
Managing customer experience in a digital age
April 08 by Abhishek SoniDigital transformations are changing the way we think about traditional models of banking. How should banks think about the customer's journey when it includes a trek through digital space?
Ensuring Change Program Success - The 2015 Maturity Report
October 07 by Process Excellence Network EditorHow do you ensure change program success? The answer: start with customer experience and business architecture.This report explores the drivers of project success and failure; highlighting the key tra...
How Big Data is transforming Financial Services
September 07 by Process Excellence NetworkIt is believed, according to a report published by IBM recently, that 90 per cent of all data in the world has been created in the last two years. It is also widely believed that the current process...
Tackling Complexity Through Business Process Management
August 03 by Process Excellence NetworkWhen companies are first getting started with BPM they often start small - in a focused business area or on a particular process - before expanding in scope. But what kind of challenges can you expe...
FS Case Study: Improving the Cash Payment Process at Credit Agricole
June 29 by Process Excellence Network EditorOvercoming silos to improve processes from the customer's perspective With over 54 million customers, operations in 70 countries and 160,000 employees worldwide, Credit Agricole is one of the larg...
How One BPO Provider Achieved Faster Loan Processing Times & Improved Customer Satisfaction
June 02 by Process Excellence NetworkJaspreet Raina, general manager at FirstSource Solutions, joins PEX Network to discuss a project that the business process outsourcing provider carried out in order to reduce the time needed to proc...
Citi's Roadmap to Better BPM
January 06 by Helen WinsorJim Ford, Managing Director of Finance Reengineering at Citi, says that a holistic approach is necessary to achieve true BPM. In this Profit through Process podcast, Ford discusses how the internati...