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Rules to Follow for Effective Customer Feedback Collection

Posted: 07/08/2010


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Tags:  customer feedback collection | collecting customer feedback | Joachim Majus

Joachim Majus, Head of Professional Project Management and Business Design for Deutsche Telekom AG, shares his customer feedback collection insights at the 11th Annual IQPC Process Excellence Summit and Awards. Majus discusses the preliminary steps that a company should take before collecting customer feedback, as well as how to examine the statistical validity of the data.

   



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