Key Steps to Improving the Customer Experience through Business Process Management (BPM)

Competing effectively in today's business world means considering broader customer experience issues

Business Process Management (BPM) is the foundational ingredient you’ll need to bring everything together across brands, venues and channels to deliver a seamless customer experience. Effective BPM combines process improvement techniques with business process automation technology to create ‘systems of co-ordination’ that manage and improve knowledge about ‘what works in work’; and apply this knowledge to directly co-ordinate and measure work in day-to-day business operations.

This whitepaper explores how you can use BPM to deliver a consistency and continuity of service across all customer experience channels and makes it easy for customers to work with you.

Key Steps to Improving the Customer Experience through Business Process Management (BPM).

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.

To continue viewing this content please fill out the form below and become a Process Excellence member.
Or if you're already a Process Excellence member, sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!