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Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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May 18, 2016 by Diana Davis
igrafx
Process Mapping, Modeling and Analysis? It’s in our DNA!  But it is just the beginning of the journey! True business impact is only achieved by employing an enterprise-wide approach to obtaining process excellence at your organization. For any organization to get the clarity needed to reach business goals, it must get a handle on how to...
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May 18, 2016 by Diana Davis
stereologic
Learn a new automated approach to process mapping and measurement allowing documenting back office and call center processes in less than one week. StereoLOGIC will share detailed case studies explaining how organizations, such as Pitney Bowes, complete process mapping and measurement without countless employee interviews and review meetings....
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May 18, 2016 by Diana Davis
cae
Learn how CAE Australia began their continuous improvement journey by putting a spotlight on Business Process Management (BPM). In this webinar, Remi Guillemette, Business Process and Continuous Improvement Manager, will share details around their improvement program and its key success factors.CAE is a global leader in the delivery of training...
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May 18, 2016 by Diana Davis
visio 2016
Visio has been the world’s most popular flow charting tool since the mid-90s, yet many users do not know some of the tips, tricks and techniques for getting the best out of Visio, in terms of productivity and efficiency.Senaj Lelic, oneAssist.de, German Microsoft MVP (Visio) for even more years, will demonstrate such a powerful combination...
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May 16, 2016 by Martina Simon
Martina Simon
What is Obamacare?Obamacare is the media-adopted name for a law passed by President Obama in 2010, to reform the healthcare system in America. Its official name is The Patient Protection and Affordable Care Act (PPACA). PPACA was born out of the necessity to extend healthcare insurance to an estimated 15% of the US population who are uninsured,...
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May 13, 2016 by
Kristen S. Smith
In this webinar United Concordia will share their story on how they managed through process management to drive improved customer relationships in a highly regulated environment where they streamlined back-office processes and their vision for connecting to the front office.United Concordia is a dental insurance company headquartered in...
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superhero
In Hollywood, it’s common for fictitious superheroes to come to rescue when there has been some catastrophe. Think of the Avengers, Super Man, Spider Man, Batman. They all have special powers to be able to tackle a villain. So in a world where business processes are changing faster than you can say “Digital Disruption” who will be the savior?Here’...
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May 3, 2016 by Ian Gotts
SiliconValley
British tech entrepreneur Ian Gotts on what he thinks makes Silicon Valley so successful I spent 15 years building Nimbus, a process mapping company, to a reasonable size in the UK and had a very successful exit. I now live in San Francisco where I have become an avid student of “the Silicon Valley way”.  Four years after the exit, I’ve got...
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advice2
The importance of changing culture and behaviour, the rise of data analytics and the increasing encroachment of digital transformation were high on the agenda at PEX Network’s annual European gathering of the PEXerati in London, OpEx and Process Transformation Week. Two jam packed days of talks, discussions and networking tackled some of the...
April 20, 2016 by Diana Davis
space
PEX Network's OpEX and Process Transformation Week got underway today with a bang. A “Big Bang,” that is. We took some of Europe’s most senior process practitioners on a journey into outer space as they gathered in London to push into new frontiers for process excellence when the conference opened with our new video “Process Frontiers."The...
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