Articles

Financial service organizations are under severe pressure to cut operational costs while simultaneously being expected to comply with increasingly strict regulatory norms in the wake of the global financial meltdown. Here's how banks can use Six Sigma tools like FMEA and control charts to control risk. Read more

In spite of on going quibbles surrounding obscure jargon, maturity curves and definitions, BPM continues to trail blaze its way through 2013. Read more

As shifting demographics and healthcare reforms put added pressure on hospitals, many are looking to improve processes to help them cope. But dealing with it is not about cost cutting. Here’s how Moffitt Cancer Center responded to a looming bed shortage by putting the patient first. Read more

If you ask anyone in the banking, mobile or retail industry what the next biggest change will be, the answer is going to be NFC (Near Field Communication). Here's what to expect. Read more

Any large business can appear a “mess” of business processes. Few work perfectly while many need improvement. Given limited resources, how do you rapidly assess where to invest, what to address and when? Contributor Robin Barnwell looks at eight fundamentals of process management and the importance of keeping maturity assessment simple for your business users. Read more

PEX contributor Sam Miranda evaluates the claim of an American manufacturing renaissance, arguing that political posturing obscures proper investigation. Read more

Amid much cheering, champagne swilling and merriment, PEX Network’s European award winners were announced during last week's annual PEX Week Europe conference in London. Photographic highlights of the award winners. Read more

The introduction of a BPM systems is a big step for a company, so it can pay to pose some key questions to ensure you are prepared for the implementation of BPM software. Here are five essential questions you must ask. Read more

The app is an increasingly pervasive business tool - creating new consumer touch-points and accessibility, cementing brand loyalty and turning the smartphone into a payment terminal. But what does it mean for process when apps replace people? PEX Network taps into this debate by looking at three examples of apps revolutionising customer service. Read more

Process innovation – changes to the way our processes work - is important to all organisations, because it enables you to do things in new, better and often exciting ways. So, how do we make process innovation systematic? Read more

He’s held leadership positions at Syco, John Menzies and the Trinity Mirror Group. He counts Rupert Murdoch, Simon Cowell, and phone-hacking villains Andy Coulson and Rebekah Brooks as former colleagues. Sam Miranda reports as Ellis Watson ruffles feathers at Process Excellence Week Europe. Read more