Santander Bank Poland is investing in process mining in partnership with QPR Software. The firm will implement the QPR ProcessAnalyzer solution to analyze and optimize a wide range of banking and finance processes related to loans, payments, and customers.
The partnership further strengthens QPR’s position as a leading process mining vendor in the financial services and banking industry, according to a press release.
Earlier this year, Santander Bank Poland was named the “Best Bank” in Poland’s Leaders of the World of Finance competition in recognition of its dynamic growth, impressive financial results, and high operational efficiency.
Santander Bank Poland is an experienced user of process mining
Santander Bank Poland is an experienced user of process mining that values the comprehensive capabilities and user-friendly interface of QPR ProcessAnalyzer, commented Teemu Lehto, chief professional services officer at QPR Software. “QPR ProcessAnalyzer is a modern tool for improving Santander Bank Poland’s business processes through data-driven insights.”
QPR Software is “proud to have been selected” as the process mining vendor by Santander Bank Poland and looks forward to starting its cooperation, added Heikki Veijola, CEO of QPR Software. “As a long-time process mining user, their decision to choose QPR as their provider highlights the strength and competitiveness of our product for the financial sector.”
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Process mining continues to deliver value
Process mining has been an integral component of process excellence for many years, but it continues to deliver value across modern organizations. It remains a critical capability, especially for uncovering how processes actually run across systems.
The process mining market is experiencing significant growth, with projections indicating it will reach a value of US$12.1 billion by 2028, reflecting a compound annual growth rate (CAGR) of 45.6 percent.
The PEX Report 2025/26, based on the results of a survey of more than 200 professionals, found that 24 percent of organizations use process mining to support business transformation, with 17 percent planning to invest in process mining in the next 12 months.
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Banks invest in emerging tech and digital transformation
More widely, banks across the globe are investing heavily in emerging technology to accelerate digital transformation.
In August, Ashley Regner, chief data officer at Wells Fargo, revealed how the banking giant is optimizing business processes with data-driven business transformation. The previous month, NatWest Group accelerated bank-wide data and artificial intelligence (AI) transformation with a new five-year collaboration with Amazon Web Services (AWS) and Accenture. In May, Deutsche Bank formed a new partnership with IBM to advance its digital transformation strategy.
In April, we learnt that more than 90 percent of Bank of America workers are using an AI-driven virtual assistant for increased efficiency with AI having a “transformative effect” on operational excellence (OPEX). In March, Metro Bank, a high street bank operating in the UK, announced plans to deploy AI to boost technology across corporate and commercial business operations.