Global tech platform Glovo has optimized cash flows and increased productivity with Celonis process intelligence and artificial intelligence (AI). The pair announced their successful partnership to transform Glovo’s accounts payable (AP) and accounts receivable (AR) processes this week.
Celonis is combining process data from Glovo’s systems and enriching it with business context to create a living digital twin of business operations, according to the announcement. This twin provides a common language (also known as process intelligence) for understanding and improving how the business runs.
Glovo is an on-demand, multicategory delivery platform that connects customers with local couriers to deliver food, groceries, pharmaceuticals and other items through its mobile app. Glovo is available in 25 countries across Europe, Asia and Africa.
Almost a quarter (23 percent) of surveyed firms use process intelligence to support business transformation, the PEX Report 2025/26 found. Furthermore, 22 percent are planning to increase investment in process intelligence in the coming year.
Glovo invests in process intelligence and AI
Historically, finance professionals have spent considerable time on manual data entry, reconciliation and moving information between disconnected systems, processes prone to error and lacking in strategic contribution, said Fernando Ranz, VP and country leader for Iberia and Latin America at Celonis.
Glovo is using process intelligence and AI to optimize cash flow and accelerate productivity by:
- Preventing incorrect payments: The Duplicate Invoice Checker App detects and manages duplicate invoices using AI-driven matching and real-time ERP integration.
- Optimizing payments: The Payment Term Checker App highlights discrepancies between accounting documents, POs and vendor master data to optimize payment term usage.
- Improving net cash flow: The Open Credit Memo App optimizes memo management, monitoring and prioritizing open memos based on value, aging and risk of write-offs.
- Increasing automation: Intelligent Payment Reminders de-silo and unify invoice data, predict overdue payments, and accelerate collections with proactive reminders, created with Action Flows.
This is enabling Glovo’s finance team to focus on analyzing trends, identifying opportunities for efficiency improvements, providing deeper insights and driving significant value, according to a press release.
Register for All Access: AI in Business Transformation 2025!
Championing data-driven finance process optimization
“With Celonis, we’ve been able to intelligently automate the repetitive, time-consuming tasks in AP and AR,” said Carles Rosàs, VP of finance at Glovo. “This allows our team to spend less time on manual data entry and system transfers and more time focusing on strategic work that drives our company’s growth and profitability.”
The Celonis deployment has been championed by Glovo’s data team, whose deep understanding of both the business and technology landscape helped it deliver value with incredible speed, added Shiro Theuri, chief technology officer (CTO) at Glovo. “Celonis enabled us to go beyond the dashboard and build automations that drive real business impact.”
Factors fueling financial process automation
A recent research report from STATS N DATA found that several key factors are fueling the rise of financial process automation. Sustainability efforts are pushing businesses to adopt more efficient, resource-conscious practices, while digitization has become central to modern business strategies. As consumer expectations grow, companies are under pressure to improve transparency and responsiveness in their financial operations.
Meanwhile, the integration of AI is enabling smarter, real-time decision-making through predictive analytics. Customizable automation solutions are becoming more popular, allowing businesses to address specific operational needs. Emerging technologies such as blockchain and the internet of things (IoT) are further driving innovation, enhancing both efficiency and security.
Image credit: Glovo