Celonis showcased new process intelligence and artificial intelligence (AI) innovations at the Celonis:Next event. The process mining vendor revealed updates to its AgentC suite, the acquisition of Orchestration Engine and multiple platform advancements.
These are designed to provide the intelligence companies need to build effective AI agents, help them orchestrate end-to-end business processes and simplify the deployment of process intelligence and AI across the enterprise.
What are Celonis’ new process intelligence & AI innovations?
AgentC – a suite of AI agent tools, integrations and partnerships that feeds process intelligence to AI agents – now features an extended process intelligence application programming interface (API). This makes it easier to securely share process intelligence context, metrics and recommended actions with AI platforms such as Microsoft Copilot Studio, Amazon Bedrock or Salesforce Agentforce, according to Celonis.
“AI is great for everyday tasks, like writing emails, but to provide maximum value for business, it needs to do things like telling you which customer deliveries are at risk and take automated action to reroute deliveries and notify logistics partners,” said Alex Rinke, co-CEO and co-founder of Celonis. “Celonis process intelligence makes this possible.”
However, AI agents are just the latest among many tools that companies are using to automate and streamline tasks. Modern business processes involve an increasingly intricate web of system- and application-level automations, workflow automations, robotic process automation (RPA) bots and manual activities that span multiple systems. Companies often lack the ability to oversee and control all of these tools.
To adress these challenges, Celonis announced that it has acquired Orchestration Engine from its partner Emporix – fully integrating it with the Celonis platform. Celonis Orchestration Engine provides an intelligent orchestration layer that connects and coordinates tasks in a given process across all tools, systems and departments, the vendor stated.
It leverages real-time process intelligence to enable companies to observe process workflows live and direct processes toward the outcomes they want to achieve.
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Enhancing AI capabilities
Celonis also unveiled enhancements to the tools that help customers build AI capabilities, including:
- Celonis Process Copilots are now generally available and can be used in collaboration tools like Slack and Microsoft Teams. Celonis’ customers’ employees can interact with their processes in their regular workspaces and get answers fast about what’s working and what blockers need their attention.
- The Celonis Annotation Builder, a no-code generative AI tool for recommending decisions, is now generally available. Celonis analytics views show employees AI-generated recommendations for how to address issues and improve processes.
What’s more, Celonis introduced Celonis Solution Suites – comprehensive packages that combine connectors to critical systems, pre-defined process data and business context, AI-powered capabilities and pre-built apps. These are designed to enable faster deployment of process intelligence and AI across enterprise departmments, thereby accelerating process improvement and reducing time to value, Celonis said.
Four Solutions Suites have been launched:
- Supply Chain Solution Suite
- Finance Solution Suite
- Front Office Solution Suite
- Sustainability Solution Suite
Making process intelligence faster and easier
Celonis has made its process intelligence platform faster and easier to use with multiple advancements. These include:
- Process Intelligence Graph expansion: Celonis has expanded the Process Intelligence Graph’s pre-built objects and events catalogue. Customers can bring their existing data models into the graph faster/simpler and new version control features make it easier for customers to manage their individual Process Intelligence Graph.
- New Celonis Process Management API integration: Celonis Process Management unites process mining and modeling, bringing data on how processes should run, and how they actually run, together. With a new direct API integration, companies can now import process models into the Celonis Process Adherence Manager.
- Microsoft Fabric integration: Celonis Process Intelligence is now available as a workload in Microsoft Fabric.
- Process mining innovation: A new event log builder lets users create, modify and explore event logs on the fly directly in Celonis Views without having to go back to the data model, write lines of SQL code or create new sub-processes.
- More intuitive and customizable Studio Views: New scalable View Modules make sure changes made to one View Module are automatically replicated anywhere it’s used. Performing deeper analysis is faster with new process visualizations and enhanced filtering options and new scheduled reports let users share insights with key stakeholders on a daily, weekly or monthly basis.
- New PQL Editor: The new PQL Editor is business context aware and continuously in sync with customer knowledge models.
“Alongside our partners, we continuously invest in our platform,” said Dan Brown, chief product officer at Celonis. “With AgentC and our process intelligence API, we’re helping customers maximize the ROI of their AI deployments. Orchestration Engine enables stronger oversight and control of process workflows and Solution Suites shorten time to value by making it faster and easier to deploy process intelligence and AI across the enterprise.”
Most of the newly announced capabilities are available for deployment immediately.
Image credit: Celonis
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