January 25 - 27, 2027 | Hilton Orlando Lake Buena Vista

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The 28th Business Transformation World Summit is Value-Packed!

600+

Over 600
Enterprise Transformation Leaders who are shaping the future enterprise will join us in Orlando, Florida.

Co-Located Summits!
FIVE co-located summits, the Business Transformation World Summit becomes the only platform designed to unite Transformation and AI leaders.

90+

90+ Interactive Workshops and Sessions!
Featuring successful transformation frameworks and techniques by world-renowned brands, providing actionable strategies to guide your transformation journeys.

150+

Over 150 speakers
will join us at BTWS 2027, ready to share their successes, learnings and passion for business transformation.

1 Innovation Hall
exploring the latest tools, technologies and application case studies to kickstart your transformation journey.

Experience Five Industry Defining Summits in One Landmark Event

The 2027 Agenda

The Home for Enterprise Transformation Leaders

Agentic AI. Workforce disruption. Economic uncertainty. Enterprise leaders are navigating constant change while delivering growth, efficiency, and innovation.

Sitting at the intersection of strategy, technology, data, process, and people, you are uniquely positioned to deliver measurable outcomes, at speed and with scale. One small problem, there isn’t a proven playbook to follow. That’s the job, and it can be the loneliest seat in the building.

BTWS exists for that reason. The 28th Business Transformation World Summit brings together the most ambitious transformation leaders in enterprise - people doing exactly what you are doing, at the same scale, with the same complexity.

Download 2027 Agenda

Meet the 2027 Industry Innovators:

Craig Carrington

Chief Transformation Officer

Ford Credit

AJ Wijesinghe

SVP, GBS+ and Chief AI Officer

Ecolab

Kristen Ziegler

Chief Human Resource Officer (CHRO)

The Bank of Missouri

Kush Pathak

Senior Vice President, Business Transformation

Lincoln Financial Group

Madhu Mukherjee

VP Head of Transformation and Data Science

USA TODAY Co.

Nan Li

SVP, Head of Global Transformation

Condé Nast

Jean Hammelev

VP Operational Excellence

Sonora Quest Laboratories

Matt Morgan

Chief Operating Officer

EisnerAmper

Gerald Lackey

Former Commissioner

Virginia Department Of Motor Vehicles

Marcelo Coelho

Vice President, Continuous Improvement

Equinox Gold

Nellie Wartoft

CEO

Tigerhall

Ryan Mayer

Vice President BD Excellence MDS

BD (Becton Dickinson)

Derek Robinson

Vice President, Business Transformation

Duke Health

Rush Fozo

Senior Vice President, Investment Operations Outsourcing

Northern Trust Corporation

Crystal Broj

Digital Transformation Chief & Officer

Medical University of South Carolina

Stephan Blasilli

Head of Business Process Excellence

EDP Renewables North America

Kartick Kalaimani

Vice President

Dentsu

Stella Mooraj

Vice President of Business Transformation

Niagara Bottling

Justin Webb

Senior Vice President of Operational Excellence and Strategic Initiatives

24 Hour Home Care

Jennifer Dorre

Senior Vice President Business Transformation

KnitWell Group

Nathalie de Champlain

Chief Transformation Officer and CMO

Roadrunner

Saurabh Pitkar

Director Product Management, Agentic Commerce

Dell Technologies

Anu Pujji

Principal for Global Strategic Programs & Operational Excellence

Amazon

Jose Teixeira

Enterprise IT M&A Program Manager

Ericsson

Saurav Gupta

Senior Director | BU Strategy, Product & AI Transformation Leader

Eli Lilly

Pranay Sinha

Vice President, Enterprise Business Solutions

Cencora

David Delfino

Operating Partner

Thesis Capital Partners

Aaron Washburn

Executive Director, Business Transformation

CME Group

Samantha Bureau-Johnson

GVP & Change Management Executive

First Citizens Bank

Nazia Raoof

Senior Vice President - Business Transformation

Cotiviti

Mohit Sheera

Strategic Planning Leader

Terumo Blood and Cell Technologies

Rob Kenny

Executive Director, Operational Strategy & Enablement

BeOne Medicines

Andreina Martinez

SVP Business Transformation Leader

Omnicom

Stephanie Licht

SVP, Senior Director Process Optimization & Automation

Old National Bank

Beth Johnson

Director, Head of Credit Card Operations for Consumer Finance

Goldman Sachs

Greta Carlson

Partner, Transformation Practice

McKinsey

Mark Hojnacki

Partner, Transformation Practice

McKinsey

Sundar Chari

Director Business Architecture

Fidelity

Sandy Abel

Assistant Vice President, Operational Excellence

Space Coast Credit Union

Leila Kagawa

VP, Enterprise Strategy & Transformation

HEMIC

Carolyn Lum

Retired Vice President, Operational Excellence

Philip Morris International

Aldemaro Algarra

Chief Transformation Officer

AES

View All Speakers

5 SUMMITS AT A GLANCE

The pressure on operational and process leaders has fundamentally shifted. It's no longer enough to run lean — organizations are now expected to run intelligent.

Most operational excellence and continuous improvement program were designed for a world without AI, and that needs to evolve rapidly. The gap between where improvement methodology sits today and where enterprise value creation demands it to be is widening fast.

The OPEX & Continuous Improvement Summit 2027 is designed to close that gap, exploring what it means to embed AI not as a tool layered on top of existing workflows, but as a critical part of how value flows through the organization end-to-end.

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Why do so many transformation programs fail to deliver? The warning signs are familiar: stalled initiatives, exhausted teams, and a widening gap between strategic intent and operational reality.

Change management, as we know it, is broken, and the organizations still running the old playbook are paying the price.

At Change and Transformation Summit 2027, not only will you hear about these defining tensions in change management, you will also hear new approaches and best practices on overcoming change fatigue, and develop new change approach for a new continuous transformation cycle

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Organizations that treat AI agents as productivity add-ons rather than transformation drivers consistently fail to scale.

The question needs to move beyond "should we use AI?" to "how do we redesign work around it?" Growth, customer centricity and operating model is the new measuring bar for Agentic AI adoption.

At Agentic AI Summit 2027, senior leaders responsible for AI strategy and digital transformation gather to move past the productivity narrative and into the harder, more consequential work.

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In 2027, Chief Transformation Officers will face a convergence of pressures unlike any before: agentic AI reshaping how work gets done, fragmented transformation portfolios demanding unification, boards expecting measurable ROI, and workforces stretched to the edge of change capacity. And above all of that, they are the ones being asked to charter the future of the enterprise operating model itself.

This executive program brings together Chief Transformation Officers and senior leaders to explore how operating models, governance, and execution must evolve in an AI-enabled world.

Discover how organisations are redesigning structures, breaking down silos, and building agile, customer-centric teams. Learn how to clarify ownership, align strategy, data, and technology, and create a transformation engine that delivers real results.

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Private equity value creation has never been under more pressure as traditional playbooks are just no longer enough, with companies struggle with exit and liquidity. Regardless of their size, PE firms must build stronger, more resilient portfolio companies through a systematic approach to operational excellence, digital acceleration, multi-engined growth strategy, and disciplined capital allocation. Ultimately real value is proven in one place: measurable, sustainable EBITDA growth.

After successfully launching the value creation for Private Equity community in Europe, we are bringing this as a core theme to expand our transformation ecosystem and community. With our existing CTROs - many of whom are already operating in a PE backed environment- this presents a fantastic opportunity to bring in additional operating partners’ perspectives to the fold and add strategic value.

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REGISTER by FRIDAY, 28th aUGUST

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WHO ATTENDED IN 2026?

Coca-Cola
McDonalds
E.on
Conde Nast
Google
HP
Teva
Warner Bros Discovery
L'oreal
Siemens Gamesa
Adobe
American Express
Cornell University
Expedia Group
Goldman Sachs
General Motors Corporation
JP Morgan Chase
Marathon Petroleum
PepsiCo
Skan.AI
Roche
U.S. Bank
Unilever
The Home Depot
Visa
Texas Oncology
Princeton University
Coca-Cola
Philip Morris International
IBM

I think the content is super, super on point for me. Transformation, AI, digital like this is the stuff I live and breathe, and it's important.

Personify Health

Chief Digital Transformation Officer

I would say even if you're not a full change management expert or you don't have a lot of AI and technology chops, you should still come and get exposure to what's going on. It's a really great not only framework, but also a way to be inspired. They can then take back to their company to lead those transformational changes.

Epsilon

Sr. Principal, Organizational Transformation

A Lot of big ideas, smart conversations, and future-focused thinking at the Business Transformation World Summit. Grateful to be part of a global community pushing transformation forward thoughtfully and intentionally.

Stymiest and Associates

I’m walking away with deep appreciation for the leaders and practitioners who are doing the hard work of transformation: simplifying complexity, building durable operating systems, and delivering outcomes that matter. A special thank you to everyone who connected, shared candid lessons learned, and challenged assumptions.

Bristol Myers Squibb

Director, Business Process Management

This is my third BTWS and it's a priority for me so much that I booked my flight 1 year in advance and I'm already planning on booking my flight for next year.

Philip Morris International

Vice President of Operational Excellence

We would actually want to bring more individuals out. I actually would say that's one of the regrets I have, is that I didn't bring my entire team here.

24 Hour Home Care

Vice President Operations

Sponsoring BTWS allows us to kind of stay abreast of the latest stories, the use cases, and the approaches. We sometimes get stuck in our silos, and unless we're engaging and being proactive in discussions at key events like BTWS, we don't want to miss the mark.

Ashling Partners

Vice President, GTM Strategy

Connecting with the right kind of people, like-minded people, with the right types of skill sets and experiences and having that to lean into and also learn from has been critical.

Bristol Myers Squibb

Associate Director

I truly believe that this event recognizes that the future of transformation is integrated. This is one of the very few platforms where you can have a discussion across multiple topics holistically in a very practical way.

Dentsu

Vice President

It's an annual event, and it's worth the wait because you have like the most spectacular 300+ leaders here, who share the insights from across the globe. It's not just about the US. It's not just about EMEA. It's not about APAC. You have all the different learnings coming from global leaders at this conference.

Dentsu

Vice President

Be recognised across on a global stage at
The Business Transformation World Summit Awards 2027

Apply for one of the 7 prestigious awards to be entered into the 2027 shortlist. Click to view this year's judges, learn more and see the full awards list.

LEARN MORE ON THE AWARDS

Go behind the scenes
of the BTWS 2026
Impact Awards

The Business Transformation World Summit Impact Awards recognize the organizations delivering the most innovative, measurable and impactful transformation programs across operational excellence, AI, strategy, process improvement and change.

Whether you're planning to apply or simply want to benchmark your own transformation journey, this exclusive showcase provides practical insights from the organizations and leaders setting the standard.

Download your exclusive copy today to explore exclusive judge insights, proven enterprise case studies and practical guidance that could help shape your next transformation success story, or your next award-winning application.

Download Awards Showcase

Follow Business Transformation World Summit on LinkedIn

Join the discussions shaping Business Transformation and access exclusive content.

WHY IS BTWS THE NO.1 EVENT FOR TRANSFORMATION & AI LEADERS?

Your answer awaits in the 2026 highlights reel below...

Relive the energy, the ideas, and the innovation that defined the 27th Business Transformation World Summit.

Over 650 transformation and AI leaders from around the world came together for three powerful days of strategy, connection, and inspiration, all focused on reimagining the future of business. From bold keynotes and hands-on sessions to breakthrough discussions on strategy, process, people, and technology, the event was a masterclass in what transformation looks like in action.

Feel the momentum. Experience the collaboration. See how the future of transformation was shaped together.

What Enterprise Leaders Really Thought of BTWS 2026

See why the most senior leaders in the transformation community continue to choose BTWS, and why you’ll want to be in the room next time.

DOWNLOAD TESTIMONIAL INFOGRAPHIC

BROUGHT TO YOU BY THE BUSINESS TRANSFORMATION PORTFOLIO

TUNE IN TO LEARN FROM GLOBAL LEADERS

Tune into your go-to podcast for accessing insights from senior decision-makers across the global transformation space.

Formed alongside our formidable advisory board, we're thrilled to bring you these insightful discussions.

Ahead of the upcoming Business Transformation Europe Summit, Transformation Talks is your year-round home of the latest insights, direct from global leaders.

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