A person's expertise, the thing that makes them good at their job, often lives in their head, not in any system. When someone leaves, that knowledge walks out the door with them. Sugarwork captures how work really gets done, the judgement calls, the workarounds, the shortcuts that never made it into a manual, and turns it into structured process assets teams can genuinely use. Rather than another documentation tool nobody updates, we've built Sugarwork to keep pace with how work really happens, so that knowledge stays with your business.