Wen Smallwood

Director Digital Transformation and Agile Implementation Optus

Conference Day One: 16 March 2021

Tuesday, March 16th, 2021

2:30 PM The Optus Story: Bridging the Gap Between Executive Leaders and the Customer Through Agile Implementation

Wen Smallwood, Director of Digital Transformation and Agile Implementation, will deliver a case study on the work taking place at Optus in their digital transformation office. Upgrading their app over the last 12 months, the company decided to implement an agile framework for specific, fast-paced projects to ensure an improved service model. This also helps in effectively mapping out the customer journey in their analytics department.

Wen will present on the positive work the team has done, and the lessons learnt, in having an agile framework exist throughout a traditional and widespread organisation.

  • Understanding how agile frameworks can help in prioritising projects
  • Moving away from a strictly end-to-end project-based approach in Operational Excellence to ensure continuous growth
  • Learning how successful transformation of insourced organisations is dependent upon internal processes


Check out the incredible speaker line-up to see who will be joining Wen.

Download The Latest Agenda