New Case Studies. Real Challenges. First Class Projects

Brand new case studies on continuous improvement models and approaches by Kellogg's and Optus

6 new streams on topics such as data analytics, change management and customer centricity, including how to achieve end-to-end process efficiency, best practice and lessons learned

Several case studies on transformation with the aid of tech and aligning process improvements and technical enhancement

7 case studies dedicated to culture and change and sustainably transforming a business with specific approaches and outcomes

A pre-conference Mastercard site tour looking at their Innovation Labs and world class business capability

A look into how ING changes their processes for Operational Excellence, drawing on inspiration from international leaders

6 major topic areas and streams - culture, processes and transformation

Renewed focus on connecting your capability to improve operational processes and delight customers, plus technical strategy for the future of OPEX

View Agenda

Senior Representative

In Partnership With :