Conference-Day-One: Tuesday, 23rd July 2019
Ravi Ramachandran, leading the Enterprise Excellence Capability Team at NBN, will deliver a case study on the journey he and his team have undergone to develop and deploy their operational excellence programs. Helping to improve operational capabilities, he will discuss the company’s explicit focus on mindset and behavioural shifts, as well as delivering tangible benefits back to the business.
- Using the language of Business Process Excellence to help organisations navigate scale, CX and cost challenges
- Creating the self-healing capabilities required for an organisation to embed operational excellence
- Aligning people and strategy to optimise processes and achieve higher results Measuring the success of an Operational Excellence deployment