Ravi Ramachandran
Principal Operations Excellence Transformation Telstra.
OPEX 2026 - Day 2 Program (Tuesday, 27 October)
9:10 AM KEYNOTE Building a Continuous Improvement Culture at Scale
Operational Excellence has existed for decades under many banners—Lean, Six Sigma, TQM, Business Process Excellence and Productivity Programs. Yet many organisations still struggle to move beyond training teams on tools and concepts.
At Telstra, we challenged conventional thinking and focused on behaviour change before methodology. By building capability, creating communities of practice, and embedding improvement into everyday work, we have engaged more than 2,000 people in a transformation that is delivering measurable business impact and national recognition.
Hear the story of how we turned Operational Excellence from a program into a movement and built momentum that continues to grow across the organisation.
Check out the incredible speaker line-up to see who will be joining Ravi.
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