Conference-Day-One: Tuesday, 23rd July 2019
2:30 PM Case Study: Shining a Light on the Water Industry: A Business-Wide Approach to Operational Excellence
The pursuit of operational excellence has always been part of a shared set of outcomes which water and utility companies have been trying to achieve. However, the approaches employed by companies to achieve these outcomes differ based on the company.
Raj Iyer will present an in-depth case study highlighting Water Corporation‘s employment of a new training strategy. This led to the successful implementation of a long term operational excellence program, which began with teaching each department the processes behind the program.
- Utilising an organization-wide strategy to improve processes
- Having aligned objectives and outcomes in the transformation process
- Embedding within the corporate culture an agile and continuous improvement philosophy