General Manager of Operational Excellence
Conference-Day-One: Tuesday, 23rd July 2019
Michael Whelan, General Manager of Operational Excellence at Transurban, will deliver a presentation surrounding process excellence. Having 13 team members across their operational development team, Michael will present a project study on the work he and his team are doing to refine their operational strategies across Australia.
With leaders in Operations needing to find support in fellow colleagues before projects can be run, Michael will discuss the journey he faced in gaining fellow executive level engagement to grow the business.
- Building an effective business case to ensure executive support
- Empowering employees to think strategically to reduce micro management
- Understanding how to overcome challenges when undergoing business model change