Kirsty Hosea

Chief Delivery Officer Tafe NSW

Conference Day Two: 17 March 2021

Wednesday, March 17th, 2021

9:40 AM THE COVID AFFECT: C-level Insights into How COVID Has Changed The View of Operational Excellence Within Organisations And How This Will Shape Future Strategies When Preparing Your Workforce For Times Of Crisis

OPEX leaders in all organisations has the tough role of leading operational departments and makes key decisions in regards to how to improve operational capability, driving efficiencies, streamlining processes, reducing costs and creating sustainable profitability. Hear from our industry leaders who are working hard to install OPEX into the DNA of their organisations through change management, process improvement and digital transformation initiatives and what the lasting affects are on the role of OPEX in Post-COVID times.

2:00 PM Exploring The Future Of Tafe NSW’s Digital Product Delivery And Their Re-Alignment Of Processes And Frameworks To Match The Re-Established Digital Products.

TAFE NSW is an Australian vocational education and training provider, which provides education and training to around 500,000 students in campus, workplace, online, or distance education methods. However, since the emergence of COVID-19 the education provider has undergone a large digital delivery transformation, transferring many of its courses to a complete digital learning offering, in order to provide re-skilling, uptake of over 100,000 new enrolments and fee-free course offerings. In this presentation, Kirsty Hosea will discuss the digitisation project along with the challenges and strategies to increase operational efficiencies and improve processes to align with the digital product delivery.


·        Understand how to scale your digital offering in order to accommodate increase uptake in digital activity.

·        Adjust your workforce-operating model in order to support the changes to a digital landscape.

·        Optimising automation capabilities to strengthen and enhance digitalisation of product delivery. 

Check out the incredible speaker line-up to see who will be joining Kirsty.

Download The Latest Agenda