Fabio Oliveira

Innovation Centre Director WorkSafe Victoria

Conference Day One: 16 March 2021

Tuesday, March 16th, 2021

11:10 AM Human-Centred Transformation – How Worksafe Victoria Has Developed A Transformation Program That Adopts Client-Centred Design Model To Create New Product And Services

WorkSafe Victoria is the state’s health and safety regulator and the manager of Victoria’s workers compensation scheme. As part of Worksafe’s Strategy, the Innovation team has been working to improve the experience of injured workers, by leveraging the adoption of new technologies. By adopting a client-centred design model, the Innovation team has supported the creation of new products and services, working in collaboration with the core business, technology providers, workers, employers, health-care practitioners and other providers. Fabio Oliveira, will present on how WorkSafe Victoria established an Innovation Centre focused on delivering outcomes to support the Transformation Program, including:


  • Applying human-centred design for the long term.
  • How an outside-in perspective was converted to meaningful insights and robust products.
  • How to develop an iterative rollout strategy to minimise risk and maintain the client at the centre.

Check out the incredible speaker line-up to see who will be joining Fabio.

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