Elaine Zhuang
General Manager, Strategy, Transformation and Value Delivery, Chief Data Office NBN
OPEX 2026 - Day 2 Program (Tuesday, 27 October)
11:30 AM CASE STUDY The delivery infrastructure gap: Why execution fails without the systems, data and operational backbone to support it
Most execution failures aren't leadership failures — they're infrastructure failures. This session examines the operational foundations organisations are missing that cause programmes to degrade at scale: process visibility, real-time performance data, and the connective tissue between strategy and frontline delivery. A commercial perspective on what closing the gap actually requires.
Check out the incredible speaker line-up to see who will be joining Elaine.
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