Brendan Snowden

Associate Director, Service Improvement University Services University of Melbourne

Conference Day Two: 17 March 2021

Wednesday, March 17th, 2021

1:30 PM Service Improvement at University of Melbourne: Combining Process Improvement and RPA

Brendan Snowden, Associate Director of Service Improvement at the University of Melbourne, and Shiv Chandra, RPA Manager, will deliver a case study on improving a process with robotic process automation. Working collaboratively with all areas across the university, the Service Improvement team utilises Lean Six Sigma, Agile and RPA to deliver benefits to students, researchers and academics. 

  • Understanding the business journey in delivering effective RPA
  • Building for adaptability in the changing operations environment
  • Using process frameworks to assist in addressing the current state of projects


Check out the incredible speaker line-up to see who will be joining Brendan.

Download The Latest Agenda