Associate Director, Service Improvement University Services
University of Melbourne
Conference Day Two: Wednesday, 24th July 2019
Monday, June 24th, 2019
Brendan Snowden, Associate Director of Service Improvement at the University of Melbourne, and Shiv Chandra, RPA Manager, will deliver a case study on improving a process with robotic process automation. Working collaboratively with all areas across the university, the Service Improvement team utilises Lean Six Sigma, Agile and RPA to deliver benefits to students, researchers and academics.
- Understanding the business journey in delivering effective RPA
- Building for adaptability in the changing operations environment
- Using process frameworks to assist in addressing the current state of projects