23 - 24 July, 2019 | Dockside Group, Sydney, NSW
Brendan Snowden, Associate Director, Service Improvement University Services at University of Melbourne

Brendan Snowden

Associate Director, Service Improvement University Services
University of Melbourne

Check out the incredible speaker line-up to see who will be joining Brendan.

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Conference Day Two: Wednesday, 24th July 2019

Monday, June 24th, 2019

1:30 PM Service Improvement at University of Melbourne: Combining Process Improvement and RPA

Brendan Snowden, Associate Director of Service Improvement at the University of Melbourne, and Shiv Chandra, RPA Manager, will deliver a case study on improving a process with robotic process automation. Working collaboratively with all areas across the university, the Service Improvement team utilises Lean Six Sigma, Agile and RPA to deliver benefits to students, researchers and academics. 

  • Understanding the business journey in delivering effective RPA
  • Building for adaptability in the changing operations environment
  • Using process frameworks to assist in addressing the current state of projects