Exclusive Content

In this interview by Open Orbit, Ben Tabell, CIO at HSBC explores the organisation's OPEX journey to date and the core areas they will be focusing on in the coming months to further drive agility, efficiency and customer-centric transformation.

Download the highest rate presentations from OPEX Week Australia 2019 - Featuring insights from Fiji Airways, Toll Group, Water Corporation and Sime Darby Plantation.

For the 5th year running, we surveyed over 50 business improvement professionals from a cross-section of industries across Australia to uncover the major challenges, trends and opportunities for productivity gains in Australian business improvement now and in the coming months.

This report, sponsored by Open Orbit, explores three main drivers influencing the way Australian businesses are approaching OPEX, including:

1. Changing customer priorities and behaviour
2. Empowering people and building leadership to drive change
3. Enhancing process excellence through tech applications

Crucial to any operational transformation  is a balance between processes that bring efficiency and the people that enable them. So then, the question on every CEO’s lips in today’s digital age – what is more important - people, or process?

Should we be more focused on the ‘right’ talent acquisition and development, or on putting new processes in place to speed up our operations and then developing those? What truly has an impact on whether your organisation is successful and accomplishes breakthrough innovation success?

Ahead of OPEX Week Australia 2019 we explore these questions in detail, with the aim of unearthing whether people, or process should be your priority. 

A PEX Network Exclusive Interview with Penny Cortez, Director, Cultural Transformation and Change Management, Chevron Upstream

Penny Cortez, Director, Cultural Transformation and Change Management at Chevron Upstream and key speaker at OPEX Week Australia,  led the cultural transformation effort for one of Chevron’s largest business units in Africa. In this interview she speaks to Andrea Charles, Senior Editor for the PEX Network about transforming global businesses through cultural change and the impact this is having on operational efficiency. Cortez also shares her top tip for effectively leveraging the power of culture to achieve more sustainable transformations and five opportunities for improvement to better align people and process.

Based on a global industry-wide survey (taken by 200 OPEX professionals), the global report looks at how the cultural changes of the last few years are impacting on leadership and explore how reputation management has become a key part of the story.