According to the Experts: Understanding How Effectively Deployed Operational Excellence Initiatives are Helping Overcome Emerging Challenges and Drive Business Growth

The concept of operational excellence, and an understanding of its transformative powers, is not new to Australian businesses though. For decades, operational excellence has been recognised as a key way to lower costs, increase efficiency and improve customer satisfaction.

But in 2019, the rapid pace of change, evolving customer expectations and the emergence of new technologies is driving extraordinary shifts in the scope, value and capability of operational excellence programs across Australia.

Ahead of OPEX Week Australia 2019, we take a look at how emerging operational excellence initiatives are helping overcome mounting challenges and bridge the gap between customer expectations and business capabilities. We explore these initiatives through OPEX transformations from four different sectors; Transport, Utilities, BFSI and Media.