Tushar Rao

Group Chief Transformation Officer JMMB Group

Tushar brings to this role more than twenty-five (25) years of leadership experience in transformation initiatives. Throughout his career, he has successfully directed major modernization programs that have reshaped the operations of large financial institutions. Prior to this appointment, Tushar held executive positions at various financial institutions located in Canada, the United States, and the United Kingdom. He is a Certified Chartered Accountant, accredited by the Institute of Chartered Accountants of India. He holds a Bachelor's degree in Commerce with a specialization in Accountancy from St. Xavier's College in India. In addition, he has completed certification in Foreign Trade from the Federation of Indian Exports Organizations (FIEO) and holds a Six Sigma Green Belt Certification awarded by General Electric Corporation.

Tuesday, Jan 26: Change & Transformation Day 1

9:00 AM BUILDING A SCALABLE, DATA-DRIVEN BANK: JMMB’S 24-MONTH TRANSFORMATION JOURNEY

Rapid growth, legacy systems, and rising customer expectations have created the need for a step-change for JMMB in how the bank operates and delivers value. Over a 24-month horizon, the bank is reshaping its operating model around four pillars: operating model redesign, operational efficiency, modernized technology, and a scalable, data-driven infrastructure, targeting a 20% reduction in operational costs. In this case study, JMMB's CTRO and COO will walk through how they are:

• Reshaping the operating model to drive better decision-making across the organization & enhance customer experience

• Moving from an on-prem, fragmented tech landscape to cloud-based, AI-ready platforms

• Democratizing data to enable AI use cases and increase straight through processing

• Modernizing core platforms across banking and investments that embed AI for real-time efficiency gains

• Managing change, execution rigor, and outcome tracking in an already overloaded organization

Check out the incredible speaker line-up to see who will be joining Tushar.

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