Sajit Joseph

Universities face rising expectations for always-on, personalized engagement, yet student journeys remain fragmented and slow. This case study explores how Risepoint is redesigning the student experience with agentic AI as the front door: orchestrating continuous, contextual conversations across voice and text, and seamlessly blending AI with human advisors. The result is a more responsive, compliant, and scalable student experience, from first inquiry through enrollment and beyond.

• Design AI-first student experiences starting with personas and student insights, not technology

• Orchestrate long, multi-step journeys with AI agents that know when to hand off to humans

• Student experience that is personalized, contextual, just in time, and meets students where they are

• Build conversational systems that feel natural across voice and text channels

• Align internal AI capabilities with customer-facing experiences for end-to-end impact