Roossely Delica

Experian North America's transformation journey demonstrates how a disciplined Operational Excellence foundation, combined with a practical AI strategy, can create measurable business value at scale. Over the past five years, the program has delivered a 74% CAGR in productivity impact, and the organization's next five-year ambition is to double that impact while releasing 50% of capacity back to the business through its Process Reimagination methodology called DRIVE. Join the session to hear how they are: 

• Combining operational excellence, capability building, and technology rather than relying on isolated initiatives

• Developing a structured approach to move from ideas and pilots to repeatable business outcomes

• Integrating AI into redesigned processes and supported by clear business objectives to deliver the greatest impact

• Building organizational capability to empower people to adapt, innovate, and lead change

• Delivering transformation as an ongoing journey of continuous improvement, learning, and value creation