Matt Dathan

In a discipline built on a foundation of tools, the real path to operational excellence is learning when to let them fade into the background. In this session, we’ll explore why success increasingly depends on hiding the tools and leading with the problem. We'll unpack how this mindset shift drives strategic impact, rather than process for process’s sake.

·       What foundational tools are typically used to drive operational excellence?

·       How can we communicate with key stakeholders by leading with value and outcomes, rather than tools and processes?

·       What are some practical examples where tools were embedded seamlessly to support problem solving?

·       How can teams be coached to think and communicate in a problem-first and outcome-first way? 

·       Gain insights into how to leverage OKRs to align with your business goals

·       Explore effective strategies to engage SMEs, process owners, and executives in your operational excellence journey

·       Sharing key practical challenges and how to overcome them during implementation

·       Setting up a Circle of Excellence to scale your operational excellence initiatives across the business