Ken Farer

Corporate Vice President, Head of Practice Management, Continuous Improvement New York Life

Ken leads Practice Management for the Continuous Improvement (CI) program at New York Life. He manages the long-term vision and short-term strategic execution of all deliverables for the company's enterprise-wide CI efforts. He also supports the training of teams and managers with core capabilities and management systems to improve customer satisfaction, employee engagement, productivity, and quality. Ken joined New York Life in 2020 in the Finance Strategic Capabilities Group, where he collaborated across Finance to improve efficiency and effectiveness. In 2021, he was appointed as the Chief of Staff for the Product Solutions team, where he partnered with the product (life insurance, annuities, long-term care, disability income, small business solutions, and wealth management) leadership teams to support their business objectives, and drive execution of strategic initiatives. Prior to joining New York Life, Ken held roles of increasing levels of responsibility at S&P Global Ratings in the Transformation Office leading CI deployments, Ratings Risk Review, and as a Lead Analyst. He began his career in the finance and accounting department at International Paper. Ken earned a Bachelor of Science degree in Business Administration from Washington University in St. Louis and a Master of Business Administration from the Yale School of Management. He has earned the Fellow, Life Management Institute (FLMI) and Fellow, Secure Retirement Institute (FSRI) designations. He also holds certifications in business analytics, generative AI, and global business services. Ken is an International Coaching Federation (ICF)-certified coach.