Jennifer Lapin

Digital Transformation Program Leader FedEx

Tuesday, Jan 26: OPEX & Continuous Improvement Day 1

12:00 PM PANEL DISCUSSION: FROM VOICE OF THE CUSTOMER TO ENGINE OF CHANGE: SHAPING TRANSFORMATION THROUGH CUSTOMER EXPERIENCE

This panel explores how leading organizations systematically capture and operationalize client and customer feedback to prioritize initiatives, redesign processes, and apply the right solutions.

• The power of integrating transformation into customer-facing functions

• Balancing process rigor with client empathy

• Connecting customer outcomes to operational metrics and investment decisions

• Lessons for transformation leaders on grounding AI / automation / process work in real customer needs and behaviors

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk