Jennifer Chung

As strategic demands increased and operational complexity grew, Northwestern Mutal (NM) recognized the need for a more agile operating model. Rather than opting for a disruptive overhaul, NM chose a measured, sustainable path, launching the Northwestern Mutual Operating System (NM OS). The results were powerful: a simplified multi-billion-dollar investment portfolio, a 90%+ reduction in annual investment cases, and a cultural shift toward strategic alignment and agility. This session will share how NM’s pragmatic approach delivered a new way of working and sustainable business value, offering practical lessons for organizations seeking transformation without disruption.

·       How to build an operating model transformation at a pace your culture will adopt

·       Designing “Investable Structures” to link strategic priorities, objectives, key results and performance metrics

·       Establishing cadence, coaching and capabilities to embed lasting change