Gregg Clark

Operational excellence is no longer just about streamlining processes; it’s about reimagining how work gets done. As businesses mount a fundamental shift in their workforce architecture, the role of AI will evolve from tool to teammate. This session explores how to build a high-performance ecosystem where human judgment and machine intelligence operate in a seamless, hybrid loop. We will investigate strategies for harnessing the power of automation and the steps organizations must take to build an agile and scalable AI-augmented workforce, including:

• Designing a talent strategy that supports a "synthetic workforce" where bots rapidly execute necessary tasks and humans are elevated to strategic roles

• Cultivating an AI-adaptive culture where your organization fosters the psychological safety and skill-shifting necessary for a workforce that doesn’t just use AI but innovates alongside it

• Leading with the governance, precision, and empathy to effectively build and manage a productive and ethical future-fit hybrid workforce