Diego Fierro

In today’s hyper-connected world, client expectations are evolving faster than ever. Businesses that thrive are those that can transform raw data into actionable insights and deliver personalized, seamless experiences at scale. This keynote explores how AI, data engineering, automation, and process analytics converge to redefine client service and strengthen relationships. We’ll dive into practical strategies for leveraging intelligent technologies to anticipate client needs, optimize processes, and create client-centric interactions. Attendees will gain a roadmap for moving beyond operational efficiency toward a future where data-driven decisions and human-centric design work hand in hand to deliver measurable impact.

• Understand why shifting from data collection to data activation is critical for transformation

• How to leverage data engineering as a trust builder and foundation for AI and automation

• Discover how process analytics can uncover complexity and elevate client experiences

• Explore a practical example of how data engineering, AI, automation, and analytics converge