Beth Johnson

Director, Head of Credit Card Operations for Consumer Finance Goldman Sachs

Beth oversees the Customer Service and Support organization for Enterprise Partnerships at Goldman Sachs. She is responsible for the servicing of Apple Card, Apple Savings, and GM Card customers. Beth has been with Goldman Sachs since 2016, and has held a variety of roles in their Consumer business. She has worked in Consumer Finance for 20 years, and is passionate about helping customers understand how banking works, and how they can work with banks to effectively manage their finances. She has a Lean Six Sigma Master Black Belt and a Bachelor’s Degree in Asian Studies from Utah State University.

Tuesday, Jan 26: OPEX & Continuous Improvement Day 1

12:00 PM PANEL DISCUSSION: FROM VOICE OF THE CUSTOMER TO ENGINE OF CHANGE: SHAPING TRANSFORMATION THROUGH CUSTOMER EXPERIENCE

This panel explores how leading organizations systematically capture and operationalize client and customer feedback to prioritize initiatives, redesign processes, and apply the right solutions.

• The power of integrating transformation into customer-facing functions

• Balancing process rigor with client empathy

• Connecting customer outcomes to operational metrics and investment decisions

• Lessons for transformation leaders on grounding AI / automation / process work in real customer needs and behaviors

Check out the incredible speaker line-up to see who will be joining Beth.

Download The Latest Agenda

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