Akshaya Murthy

Director AI Transformation Zendesk

Akshaya Murthy is a seasoned technology and business leader based in the San Francisco Bay Area. Currently serving as the Director of AI Transformation at Zendesk, Akshaya leads the charge in shaping the global non-product AI strategies for the company.

In his role, Akshaya focuses on harnessing the power of AI to drive tangible business value across Zendesk's operations. With a steadfast commitment to responsible AI practices, he advocates for the ethical and strategic implementation of AI solutions throughout the enterprise.

Bringing a wealth of experience in software engineering, quality assurance, consulting, and technology risk management, Akshaya's expertise is grounded in both technical proficiency and strategic insight. He holds a degree in Electronics and Communication Engineering from India, and an MBA in Strategy from the University of Pittsburgh.

Tuesday, Jan 27: Agentic AI Transformation Day 1

10:00 AM CASE STUDY - DEPLOYING AGENTIC AI WHERE IT COUNTS - LESSONS FROM ZENDESK’S EARLY WINS

At Zendesk, early use cases of Agentic AI implementations spanning customer support, programming, go-to-market operations, and procurement assistants. While still in the early stages, these agentic systems are evolving rapidly, hinting at massive enterprise potential. This case study looks at how Zendesk is testing and scaling agentic AI to reduce friction, automate high-effort tasks, and drive strategic efficiency across teams. Learn what’s working, what’s still experimental, and how to prepare for what’s next.

Discover Zendesk identifies high-impact agentic AI use cases across functional areas
Uncover what early adoption looks like for agentic assistants in support, GTM, and procurement workflows
Hear what has worked and key learnings from the latest AI implementation
Learn what the practical steps are to take now to future-proof your own AI transformation strategy

Check out the incredible speaker line-up to see who will be joining Akshaya.

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