In a rapidly evolving business landscape, embracing a mindset of change is critical for organizations navigating business process management. Join us for this panel, where we explore how openness, curiosity, and a willingness to innovate, either intentionally or accidentally, can enable breakthrough progress in process optimization.

Key Takeaways:

• Discover how to ask bolder questions of your organization's capabilities, test extensively, and explore both playful and serious applications
• Discuss how to build systems and cultures that encourage unexpected breakthroughs by staying open to new ideas and perspectives
• Become willing to trailblaze AI integration into business processes to avoid stagnation and maintain a competitive edge
• Contribute to the discussion around where industry is heading next

Elizabeth Johnson

Managing Director, Head of Credit Card Operations for Consumer Finance
Goldman Sachs

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Rosemarie Estrada

SVP, HR Strategy, Services & Systems
Kyndryl

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Cathy Gu

Deputy Divisional Director
SSON & PEX Network

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Discover how agility, insight, and intelligent BPM can heal your business from within and prevent costly, reactive transformation cycles: Learn how to build agile, self-healing systems that sense and respond to change at scale.

Many organisations are stuck on a transformation treadmill—expensive, risky, and often reactive. These cycles are frequently driven by unresolved issues that could have been addressed earlier with greater agility and visibility.

In this webinar, we’ll explore how to break free from this cycle by building self-healing systems that sense, respond, and adapt in real time. Join us to discover how to eliminate wasteful transformation and create a business that continuously evolves—intelligently, sustainably, and at scale.

You’ll learn how to:

• Gain end-to-end visibility across people, processes, and platforms
• Leverage agile software platforms to enable rapid change and automation
• Sense and respond to external changes with intelligent decision-making

Key takeaways:

• Understand why transformation has become business as usual
• Learn how BPM can be leveraged to drive a more agile organisation
• Understand the importance of how to connect customer journeys with back office operations.
• How to build and maintain an organisational self-healing culture

Sponsored by: Netcall Technology

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Craig Willis

Head of Process Improvement Solutions
Netcall

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Jenna Taylor

Senior Business Analyst Transformation Team
IRIS Software Group

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Leaders know they need to embrace AI initiatives, or they risk their organization becoming irrelevant. They also know that without a solid foundation, AI initiatives increase organizational risk, spend scarce investment dollars inefficiently, and can fall short of promises. Join this webinar to go beyond the hype and marketing promises, in order to understand how AI is (and is not) transforming operations.

Learn how process transformation is an essential precursor for enhanced value realization from AI agents – it will accelerate your organization’s adoption and yield a better ROI. We’ll walk through the foundational elements for organizations to become AI-capable, including integrated data, process excellence, people enablement, client engagement, and governance. Our facilitator will share lessons learned on the AI journey, how to build your organization’s AI foundation, and how to identify AI use cases and deliver on the promise.

Key takeaways:

• Go beyond the hype: AI fundamentals 
• Learn about the foundational elements for organizations to become AI capable
• Find out about lessons learned on the AI journey so far
• Discover how to build your AI foundation
• Be inspired by multiple AI use cases: from identification to value realization

Sponsored by: Chazey Partners

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Chas Moore

Executive Partner - Transformation
Chazey Partners

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BPM has been on a journey, from baby steps into digital modelling to our Agentic AI future. And as BPM practitioners, we have been on our own journey - sometimes in parallel, co-evolving with technology developments, and sometimes independent, forging a new path of thought leadership. And our collective footsteps have much to teach us about "ways of working", particularly as the chaos of ever-increasing pace and AI-infused expectations swirls around.

Come join Chief Evangelist and BPM Pilgrim J-M Erlendson as he lays out the journey, his lessons learned from 50-days of walking across Japan, and how this can prepare us all to accept, grow, and thrive in our agentic future.

Sponsored by: ARIS

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J-M Erlendson

Chief Evangelist
ARIS

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