Craig Willis

Head of Process Improvement Solutions Netcall

Craig has spent over 20 years liberating organisations from the pain of poor business processes. The secret to better processes lies in improving cross functional communications and making better use of data. This requires processes that are simple to understand, easy to use and valuable for everyone. In his role at Netcall, Craig advises customers on how to empower the workforce to find and implement process improvements at scale. This includes how to rapidly identify opportunities, assess them and design and implement solutions using the Liberty platform

Day Two

10:00 AM Break the transformation cycle with agile, lasting BPM

Discover how agility, insight, and intelligent BPM can heal your business from within and prevent costly, reactive transformation cycles: Learn how to build agile, self-healing systems that sense and respond to change at scale.


Many organisations are stuck on a transformation treadmill—expensive, risky, and often reactive. These cycles are frequently driven by unresolved issues that could have been addressed earlier with greater agility and visibility.

In this webinar, we’ll explore how to break free from this cycle by building self-healing systems that sense, respond, and adapt in real time. Join us to discover how to eliminate wasteful transformation and create a business that continuously evolves—intelligently, sustainably, and at scale.

You’ll learn how to:

  • Gain end-to-end visibility across people, processes, and platforms
  • Leverage agile software platforms to enable rapid change and automation
  • Sense and respond to external changes with intelligent decision-making

Key takeaways:

  • Understand why transformation has become business as usual
  • Learn how BPM can be leveraged to drive a more agile organisation
  • Understand the importance of how to connect customer journeys with back office operations.
  • How to build and maintain an organisational self-healing culture