How can you embed a culture of process ownership at the team level, enabling frontline employees to initiate changes, optimize workflows, and reduce operational debt without waiting on top-down initiatives? In this case study, join us as we discover how to create a culture of continuous improvement and bring your staff with you on the journey.

Key Takeaways:

• See how to implement federated process governance across departments
• Learn strategies to enable non-technical staff to identify and fix process pain points
• Explore tooling and training approaches that support bottom-up BPM evolution

Many organizations are now using process mining paired with real-time dashboards to detect inefficiencies and respond instantly. This approach enables smarter, data-driven decisions that improve performance and reduce unnecessary spend. Join us as we discover how combining process mining with live data dashboards enables proactive optimization and cost control across key functions.

Key Takeaways:

• Learn to identify root causes of inefficiencies with data-driven clarity
• Discover how to enable continuous improvement through live monitoring
• Explore tools that surface optimization opportunities automatically

Through adopting human-centred design principles, this can enable you to shape more intuitive, emotionally resonant workflows. In this session, we’ll explore how aligning process design with real user behaviour can drive loyalty, satisfaction, and adoption, and discuss how workflow design can align with user needs, emotions, and intent to create standout customer and employee experiences.

Key Takeaways:

• Learn how to apply journey mapping in BPM platforms
• Explore techniques to blend human and digital touchpoints
• See how feedback loops refine processes in real time

How can you design processes that adapt quickly without sacrificing performance? In this session, we’ll discuss new flexible process design techniques that support fast changes while preserving stability and control, to help you future-proof your workflows against shifting market demands and operational surprises.

Key Takeaways:

• Discover architecture patterns for process resilience
• Learn techniques to simulate and stress-test workflows
• Hear real-world examples of failure recovery and business continuity

Creating a common BPM backbone across teams and departments is super-effective in helping to achieve consistent execution, better governance, and deliver faster results. Join us as we explores practical steps for consolidating siloed workflows without disrupting local ownership, to help your organization become better equipped for the months and years ahead.

Key Takeaways:

• Find out how to structure a phased rollout across business functions
• Learn ways to build buy-in for standardizing workflows
• Explore how shared BPM governance can support agility without sacrificing control