In a rapidly evolving business landscape, embracing a mindset of change is critical for organizations navigating business process management. Join us for this panel, where we explore how openness, curiosity, and a willingness to innovate, either intentionally or accidentally, can enable breakthrough progress in process optimization.

Key Takeaways:

• Discover how to ask bolder questions of your organization's capabilities, test extensively, and explore both playful and serious applications
• Discuss how to build systems and cultures that encourage unexpected breakthroughs by staying open to new ideas and perspectives
• Become willing to trailblaze AI integration into business processes to avoid stagnation and maintain a competitive edge
• Contribute to the discussion around where industry is heading next

Rosemarie Estrada

SVP, HR Strategy, Services & Systems
Kyndryl

See Bio

Elizabeth Johnson

Managing Director, Head of Credit Card Operations for Consumer Finance
Goldman Sachs

See Bio

Cathy Gu

Deputy Divisional Director, SSON & PEX Network
IQPC | Moderator

See Bio

Discover how agility, insight, and intelligent BPM can heal your business from within and prevent costly, reactive transformation cycles: Learn how to build agile, self-healing systems that sense and respond to change at scale.

Many organisations are stuck on a transformation treadmill—expensive, risky, and often reactive. These cycles are frequently driven by unresolved issues that could have been addressed earlier with greater agility and visibility.

In this webinar, we’ll explore how to break free from this cycle by building self-healing systems that sense, respond, and adapt in real time. Join us to discover how to eliminate wasteful transformation and create a business that continuously evolves—intelligently, sustainably, and at scale.

You’ll learn how to:

• Gain end-to-end visibility across people, processes, and platforms
• Leverage agile software platforms to enable rapid change and automation
• Sense and respond to external changes with intelligent decision-making

Key takeaways:

• Understand why transformation has become business as usual
• Learn how BPM can be leveraged to drive a more agile organisation
• Understand the importance of how to connect customer journeys with back office operations.
• How to build and maintain an organisational self-healing culture

Sponsored by: Netcall Technology

---

Craig Willis

Head of Process Improvement Solutions
Netcall

See Bio

Jenna Taylor

Senior Business Analyst Transformation Team
IRIS Software Group

See Bio

Through adopting human-centred design principles, this can enable you to shape more intuitive, emotionally resonant workflows. In this session, we’ll explore how aligning process design with real user behaviour can drive loyalty, satisfaction, and adoption, and discuss how workflow design can align with user needs, emotions, and intent to create standout customer and employee experiences.

Key Takeaways:

• Learn how to apply journey mapping in BPM platforms
• Explore techniques to blend human and digital touchpoints
• See how feedback loops refine processes in real time

BPM has been on a journey, from baby steps into digital modelling to our Agentic AI future. And as BPM practitioners, we have been on our own journey - sometimes in parallel, co-evolving with technology developments, and sometimes independent, forging a new path of thought leadership. And our collective footsteps have much to teach us about "ways of working", particularly as the chaos of ever-increasing pace and AI-infused expectations swirls around.

Come join Chief Evangelist and BPM Pilgrim J-M Erlendson as he lays out the journey, his lessons learned from 50-days of walking across Japan, and how this can prepare us all to accept, grow, and thrive in our agentic future.

Sponsored by: ARIS

---

J-M Erlendson

Chief Evangelist
ARIS

See Bio

Creating a common BPM backbone across teams and departments is super-effective in helping to achieve consistent execution, better governance, and deliver faster results. Join us as we explores practical steps for consolidating siloed workflows without disrupting local ownership, to help your organization become better equipped for the months and years ahead.

Key Takeaways:

• Find out how to structure a phased rollout across business functions
• Learn ways to build buy-in for standardizing workflows
• Explore how shared BPM governance can support agility without sacrificing control