As organizations shift from digitization to intelligence-driven operations, what role should BPM play in shaping sustainable, scalable systems? And with rising demands for transparency, auditability, and ethics in automation, how can BPM act as the backbone of trustworthy operations? Join senior transformation leaders and technologists for a forward-looking discussion on embedding intelligence, agility, and transparency into every process.

Key Takeaways:

• Explore what “intelligent by design” means in a modern BPM environment
• Understand how to structure governance around rapidly evolving automation tools
• Hear leadership strategies for making BPM central to long-term value creation

Amelia Brand

Editor
PEX Network

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In this session, we'll explore how process excellence brings clarity to AI decisions. You'll see how organizations are redefining BPM for the age of Agentic AI, where intelligent systems don't just automate tasks, they collaborate with people to drive outcomes.  

We'll show why human-in-the-loop design is critical. And discuss why not everything should be automated. Often the real opportunity lies in combining both, designing processes where AI enhances human performance rather than bypassing it.  

Through real-world examples and live implementations, we'll show how to identify the right use cases, avoid wasted investment and deliver measurable impact. We'll also explore when traditional automation remains the smarter choice, helping you avoid overengineering and unnecessary cost, including excessive token usage.  

From spotting high-value opportunities to building scalable, governed AI solutions, this session equips you to move forward with confidence.  

Discover real and tangible results of successfully implementing AI in organizations. Including a case study with a customer sharing their experiences, learn how success with AI isn't about doing more, it's about doing the right things better. 

Key Takeaways:

• Learn how to use AI to identify more automation opportunities 
• How process excellence guides smarter AI decisions  
• Designing human-in-the-loop processes that scale  
• How to reduce cost by avoiding unnecessary token use 
• When standard automation is faster, simpler and more effective 

Craig Willis

Head of Process Improvement Solutions
Netcall

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