Operational excellence is key for organizations that want to remain competitive in their market. By constantly monitoring and reevaluating their operations and processes, businesses can improve customer satisfaction and achieve business growth.
Dr. Gero Decker, Signavio co-founder and CEO, says: “Making the customer the focal point of every process can drastically change your organization’s way of doing business for the better."
This guide provides seven practical steps and advice applicable to companies in every industry: discover and ideate; benchmark and validate; evaluate and quantify; simplify and standardize; generate and automate; share and govern; and monitor and measure.
Download this guide to discover:
- How to set useful benchmarks to kick-start your operational excellence initiatives.
- Where to look to identify and prioritize improvement opportunities.
- What the most effective ways to share, monitor and measure the impact of OPEX initiatives are.