A constant challenge many of us face is how to improve customer satisfaction whilst reducing cost in a very short period of time.
Pitney Bowes reduced its operational cost by 30% and accelerated customer service by 56% after implementing Rapid Automated Process Improvement with StereoLOGIC.
In the course of this white paper, you will discover how the global technology company:
- Cut the customer service response time by 56%
- Reduced error rates (errors in servicing customers) from 20% to ~0%
- Had 8 consecutive months above 65% NSAT (First team to achieve this globally)
- Reduced their operational cost by 30%