07 - 09 October, 2019 | Beurs van Berlage, Amsterdam, Netherlands
Patrick Houbrigts, Director of Operational Excellence at Booking.com

Patrick Houbrigts

Director of Operational Excellence

Check out the incredible speaker line-up to see who will be joining Patrick.

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Tuesday, 8 October 2019

Tuesday, October 8th, 2019

1:50 PM Complement operational excellence with new technology to deliver customer satisfaction

  • Embrace new technology in an evolving OPEX world
  • How to remain customer centric while keeping your employees happy
  • Why people are imperative for maximising new technology and what they need to understand about data
  • Build your own data scientists and AI team to deliver operational excellence