Why OPEX and Business Functions Need to Unite to Achieve Transformation

28 - 30 September, 2020 | Amsterdam, The Netherlands

Patrick Houbrigts

Global CS Service Innovation & Design Director Booking.com

Tuesday, 8 October 2019

Tuesday, October 8th, 2019

1:40 PM Complement operational excellence with new technology to deliver customer satisfaction

  • Embrace new technology in an evolving OPEX world
  • How to remain customer centric while keeping your employees happy
  • Why people are imperative for maximising new technology and what they need to understand about data
  • Build your own data scientists and AI team to deliver operational excellence 

Check out the incredible speaker line-up to see who will be joining Patrick.

Download The Latest Agenda