Why OPEX and Business Functions Need to Unite to Achieve Transformation

28 - 30 September, 2020 | Amsterdam, The Netherlands

Anne-Sophie Andre

Head of Global Process Architecture BP

Tuesday, 8 October 2019

Tuesday, October 8th, 2019

9:10 AM Ensure your processes, transformation initiatives and structures maintain pace with expectations and sustainable growth

• Start with strategic intent and connect it to operations to improve customer interactions and experience
• Effectively work with business units to hit the right combination between solving problems and measuring performance in OPEX interventions
• Move from mechanical process design to business outcome driven alignment of ways of working, mindset and competencies
• So, are Waterfall and Lean Six Sigma over and done with?

10:25 AM Celonis Panel Discussion: Leverage process analytics at the core of your business strategy

• How can you use process analytics to accelerate insight creation and what insights to look out for?
• How process analytics improves decision-making and operational efficiency
• How to make process analytics part of your business strategy to maintain pace with your changing needs?
• Access real-time data to respond to customer behaviour and market dynamics faster

Wednesday, 9 October 2019

Wednesday, October 9th, 2019

11:45 AM Roundtable O: Customer-Centricity

Work with other departments on their customer-centric focus.

Check out the incredible speaker line-up to see who will be joining Anne-Sophie.

Download The Latest Agenda