If your business is surrounded by hostile enemies, think about Walmart: making changes in such a large organization is difficult, and competitors are keen to get a slice of the action, whether that’s through competing on  price or convenience. Is the traditional supermarket struggling to keep up?

Chris Glover, Vice President Supply Chain Performance, Walmart NA, talks about changing customer behavior, external threats and how operational excellence is rising to the challenges. We look key aspects of customer psychology, the risks of failure, and how attitude and culture really do make a difference to the success of a business.