THE SUMMER EDITION OF THE WORLD'S NO.1 OPEX AND BUSINESS TRANSFORMATION EVENT
• JULY 25 - 27, 2023 • WESTIN SAN DIEGO BAYVIEW • CALIFORNIA •
Workshop Day - Tuesday July 25, 2023
Morning
Change Management and CX-Transformation
10:00 am - 11:30 am Rethinking Customer Value Creation and Delivery: Designing, Mapping and Driving Customer Experience Arnaud Van de Voorde - Chief Digital Officer & VP Global Digital Strategy, CAEThis workshop will explore how transformation leaders can understand their customers more effectively by mapping customer journeys in order to drive improvements in CX and customer satisfaction:
- Identify the most impactful customer centric process
- improvements in your organization through Value Stream Mapping
- Map current vs. ideal value streams to identify improvements
- Develop a comprehensive plan to make your customer journey
- smoother
Technology Enabled Transformation
10:00 am - 11:30 am Process Mining 101: The Missing Link Between Model-Based Process Analysis and Data-Oriented Analysis Techniques- Applying process mining as a powerful method and tool across different industries and processes; providing transparent and actionable insights that can help organizations to drive efficiency and value
- Leveraging advanced data technology to understand how processes/systems are currently performing and how they can be further optimized
- Combining business process improvement fundamentals and innovative tools to enable true opportunity visibility
- Adopting effective tools to drive tangible and measurable business value
- need the same information at the same time
- How VSM ought to fit into your broader Digital
- Transformation strategy
Lunch
11:30 am - 1:00 pm
Lunch Break
Afternoon
Change Management and CX-Transformation
1:00 pm - 2:30 pm Accelerating Enterprise Business Agility Through Data Driven Improvement Bryan Tew - Enterprise Business Agility Strategist, AgilityHealthBusiness agility is the ability to respond to change, learn and pivot, deliver value at speed, measure and grow at every level. This workshop will explore how large enterprises are enabling this vision by maturing the 7 pillars of enterprise business agility and measuring maturity, performance, outcomes/OKRs at every level of the organization.
This workshop will focus on:
• What is Business Agility and how do you accelerate the journey? • Mature in customer seat at the table, product management, and
design and product discovery
• Investing in outcome based planning and lean portfolio management • Designing teams around outcomes and shifting to value streams
• Optimizing delivery by maturing agile practices across teams has all team
• Investing in leader ship agility and building internal change agents
to make it stick
Technology Enabled Transformation
1:00 pm - 2:30 pm Achieving End-to-End Process Excellence and Enablement Through Intelligent Automation Dario Kulic - Global Procurement Director, Animal Health Business & Board Member, CIPS Germany- Discussion of the key considerations and best practices for implementing intelligent automation, including selecting the right processes, designing and testing automation solutions and ensuring seamless integration with existing systems
- Case studies and examples of organizations that have successfully leveraged intelligent automation to achieve end-to-end process excellence and enablement, including their key learnings and outcomes
Break
2:30 pm - 2:45 pm
Afternoon Coffee Break
Afternoon
Change Management and CX-Transformation
2:45 pm - 4:15 pm Determining the Best-Fit Approach for Change Management for Your Organization Hector Baeza - Executive Director – Commercial L&D, Gilead Sciences- Change is all around us and often it can be overwhelming for all within the organization
- Having a clear and defined strategy for change management to ensure smoother transitions
- How do we design our corporate structure to ensure change management is a focus?
- Ultimately, change should be celebrated and employees should feel like they own the transformation. How do we get there?
Technology Enabled Transformation
2:45 pm - 4:15 pm The Process Thinking and Benefits of Systematically Managing Business Processes Using BPM- Introduction to Business Process Management (BPM) and its key concepts
- The benefits of systematically managing business processes using BPM, including improved efficiency, effectiveness, and agility
- Overview of the process thinking approach, including the importance of mapping, modeling, analyzing, and improving business processes
Afternoon
4:15 pm - 5:15 pm
Lean Skateboard Workshop
Joshua Beaudry -
Executive Director,
LPSTK Inc.
A volunteer skateboarding workshop to help further LPSTK’s (Lipstick Skateboards) mission to support kids living in under-served communities. Join the team to assemble skateboards in Lean fashion, express yourself artistically with some grip tape art, learn to properly balance
on a skateboard, send a postcard to the kids, or just enjoy some skateboarding videos!
