Anamica Ramkhelawan

Lean Process Management Expert ING

Conference Day Two: 17 March 2021

Wednesday, March 17th, 2021

1:30 PM Improving Infrastructure, Processes And Innovation For The Customer Experience at ING

Remaining Australia’s most trusted bank, and the fastest growing in Australia, ING’S Lead Process Management Expert Anamica Ramkhelawan will deliver a case study on the importance of scaling processes for business growth. Keeping customers at the forefront of their priorities, ING have worked to implement high customer focused processes to maintain consumer trust and growth.

Anamica will deliver an in-depth study on the work they do in their Australian office, and how the company has learnt to deliver and
learn from their global counterparts to continue the focus on business improvement.

  • Working with stakeholders and global offices to deliver results
  • Understanding the relationship between process management and risk management to improve overall service
  • How ING’s  agile processes is helping the business foster stronger customer loyalty


Check out the incredible speaker line-up to see who will be joining Anamica.

Download The Latest Agenda