Trends In Process Excellence: 2020

In this report, we look ahead to 2020, and how technologies such as RPA, BPM and AI that have shaped the current process landscape will influence the future. Including AI within existing frameworks will see BPM and RPA become elements of intelligent automation (IA). This report examines the trends we can expect to mature in the coming months, such as how businesses will carry out their processes as the technologies they use become smarter and available as-a-service.

We also answer the most important question of all: can 2020 be the year your organization truly realizes the benefits of digital transformation?

We assembled experts from different industries to examine the factors that will drive change.