Day Two

9:30 am - 10:00 am EST Unlocking the future with digital transformation and AI-powered automation

Technological changes are currently happening at a very fast rate with far-reaching impact on processes and how organizations work. In the era where digital transformation is a must, AI technologies are revolutionizing operational excellence across industries. This session will delve into how digital transformation initiatives combined with AI and hyperautomation are reshaping business processes for enhanced efficiency and effectiveness.

 Key Takeaways:

  • Explore how AI and machine learning can automate repetitive tasks, unveil valuable data insights, and enhance decision-making
  •  Understand how organizations are leveraging hyperautomation, AI, robotic process automation (RPA), and other digital tools to streamline complex workflows and improve overall operational efficiency
  • Hear expert insights into the future landscape of OPEX in the context of AI advancements, and practical strategies for implementing these technologies to drive transformational change in your organization.

10:00 am - 10:30 am EST Drive performance through employee engagement and cultural change

Employee engagement and organizational culture play a pivotal role in achieving operational excellence. A study by McKinsey & Company found that organizations with a strong culture of collaboration are 2.5 times more likely to achieve their goals.

This session aims to explore the vital relationship between employee engagement, organizational culture, and operational success.

Key take-aways include:

  •  Learn how to encourage innovation, empower employees to contribute ideas, and implement feedback mechanisms to drive operational excellence
  • Explore strategies to empower employees and provide them with the tools needed to excel
  • Gain insights into the significance of aligning organizational values and operational goals. 

10:30 am - 11:00 am EST Empowering operations: the role of data-driven decision making

In today's data-centric world, making informed decisions is essential for achieving operational excellence. This session will highlight how organizations can harness data analytics and KPIs to enhance their decision-making processes.

Key Takeaways:

  • Discover how organizations are using data analytics and AI-powered tools to extract actionable insights from their operations, leading to more informed and strategic decision-making
  • Learn how to define and track Key Performance Indicators (KPIs) to evaluate the success of operational excellence initiatives and ensure alignment with organizational goals
  • Hear best practices for translating data insights into concrete actions, fostering a culture of continuous improvement, and ultimately driving better performance across all levels of the organization.

11:00 am - 11:30 am EST PANEL: An honest conversation on ethics, governance and security in modern era of technology

As technology evolves, we must address the challenges that arise from integrating AI into our processes and ensure that confidentiality and privacy are maintained.

In this session, we will engage in a dialogue about the ethical implications of utilizing AI and the frameworks needed to ensure responsible governance and data security.

 Key Takeaways:

  • Learn how organizations can responsibly manage sensitive data in this new context to ensure compliance with privacy laws and regulations
  • Explore the principles of ethical AI implementation, focusing on the responsibilities of organizations in employee training when deploying AI systems
  • Get expert tips on best practices and protective measures, such as ethical guidelines and risk assessment procedures to create a secure environment for organizations and their customers.