Adapting to Change, Accelerating with AI, Excelling with Resilience
November 18 - 19, 2025
| Free PEX Network Webinar Series
Day Two
10:00 am - 10:30 am
EST
DISCUSSION PANEL: Operational Excellence in the Age of Ai - Leading the Change
Sarah Jade Gatt -
Director Operational Excellence,
IQVIA Laboratories
Nida Jabrani - Director, Operational Excellence, CIBC
Discover how senior executives are redefining Operational Excellence by blending human ingenuity with AI-driven intelligence. This candid conversation explores how culture, leadership, and technology combine to accelerate improvement, empower people, and sustain performance in times of constant change.
Key Takeaways:
- Redefining Operational Excellence for an AI-enabled, data-driven world
- Building a culture that embraces continuous improvement and adaptive leadership
- Turning transformation fatigue into lasting engagement and capability
- Using predictive insights and automation to amplify not replace human decision-making
- Real lessons from leaders achieving measurable impact through people, process, and technology
9:30 am - 10:00 am
EST
DISCUSSION PANEL: Human-Centric Excellence in an AI-Driven World
Cathy Gu -
Deputy Divisional Director,
SSON & PEX Network
Tony Saldanha - Co-Founder, Inixia, PEX Certification Trainer
As AI systems take over repetitive, analytical, and even strategic tasks, Operational Excellence can no longer be defined by efficiency alone.
The differentiator now lies in how leaders redesign systems, cultures, and workflows around human strengths, creativity, judgment, collaboration, ethics, and adaptability while leveraging AI.
This session explores how leading organizations are:
- Embedding human-centered design into AI-enabled operations
- Redefining roles and skills to elevate the workforce
- Using AI insights to empower faster, smarter human decisions
- Building trust, accountability, and purpose into automation
