Adapting to Change, Accelerating with AI, Excelling with Resilience
November 18 - 19, 2025
| Free PEX Network Webinar Series
Tony Saldanha
Co-Founder, Inixia PEX Certification Trainer
Tony Saldanha is a globally recognized expert and thought-leader in Global Business Services (GBS) and Digital Technology. He ran Procter & Gamble's famed multi-billion-dollar GBS and IT operations in every region across the world during a 27-year career there. Tony was named on Computerworld’s Premier 100 IT Professionals list in 2013. Tony is currently President of Transformant, a consulting organization that advises over 20 Fortune 100 companies around the world in digital transformation and global business services. He is also co-founder of Inixia, the Global Business Services industry standards and certification company. Tony is an adviser to several start-ups and venture capital companies. His book titled Why Digital Transformations Fail was released globally in July 2019 and ranked #1 on Amazon’s New Releases for Organizational Change. Forbes contributor Michelle Greenwald called it the “best business book ever that you’re yet to read”. His second book, Revolutionizing Business Operations, co-authored with Filippo Passerini, comes out in September 2023.
Day Two
9:30 AM DISCUSSION PANEL: Human-Centric Excellence in an AI-Driven World
As AI systems take over repetitive, analytical, and even strategic tasks, Operational Excellence can no longer be defined by efficiency alone.
The differentiator now lies in how leaders redesign systems, cultures, and workflows around human strengths, creativity, judgment, collaboration, ethics, and adaptability while leveraging AI.
This session explores how leading organizations are:
- Embedding human-centered design into AI-enabled operations
- Redefining roles and skills to elevate the workforce
- Using AI insights to empower faster, smarter human decisions
- Building trust, accountability, and purpose into automation
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